Communication Specialist (Dispatcher)
About The Position
Under the direction of the Director of Communication, Communication Specialists (dispatchers) facilitate all aspects of critical care patient transport by air and ground for Boston MedFlight, as well as other aeromedical programs serving Boston MedFlight and consortium hospitals. The role coordinates transportation requests and serves as the primary communication link among medical teams, referring and receiving facilities and agencies, pilots, and physicians throughout transport to support safe and efficient patient transport services. Communication Specialists operate radios and computerized dispatch programs, monitor weather, flight-following systems, and other communications equipment, and remotely monitor base sites, helipads, and hangars. They complete written and electronic documentation, maintain proficiency and knowledge, attend required meetings and education, and may assist with orientation and training. Potential additional duties include data entry, clerical and administrative assistance, logistical support, public education and marketing, and participation on organizational committees.
Requirements
- Previous EMS and dispatch experience.
- BLS certification.
- Obtain Massachusetts EMT-B or National Registry EMT-B certification within one year of hire and maintain it as a condition of employment.
- Obtain Flight Communicator Certification (IAMTCS) within 18 months of hire.
- Complete a Class III employment physical through Boston MedFlight’s Occupational Health Provider.
- Excellent telephone communication skills.
- Ability to work independently and interdependently, work in stressful situations, and take direction.
- Maintain certifications and continuing education as required by the position.
- Basic computer data-entry skills.
- Basic understanding of radio communications.
- Ability to read, write, speak, and comprehend English without restriction.
- Ability to work 12-hour shifts that rotate to include day, night, and weekend coverage.
- Be free of physical ailments that may impair consciousness or cognitive ability.
- Undergo FBI and CORI criminal background checks before employment and random drug screens during employment.
Nice To Haves
- At least two years of experience as a communication specialist or dispatcher in a 911 and/or high-volume department is preferred.
- Knowledge of Computer-Aided Dispatch systems and Microsoft Office.
Responsibilities
- Provide comprehensive and effective communication services.
- Adhere to Boston MedFlight policies, procedures, and general operating protocols.
- Uphold safety standards established by Boston MedFlight, the FAA, and contracted aviation and ground vendors.
- Coordinate all air and ground transportation requests.
- Serve as the primary communication link among medical teams, referring and receiving facilities and agencies, pilots, and physicians throughout transport.
- Maintain positive interactions with fellow employees, consortium hospitals, referring agencies, patients, and the community.
- Complete written and electronic documentation according to Boston MedFlight policy.
- Operate radios and computerized dispatch programs.
- Monitor weather, flight-following systems, and other communications equipment associated with transports, missions, and related activities.
- Remotely monitor base-site locations, helipads, and hangars.
- Maintain skill proficiency and job-related knowledge.
- Attend required staff and educational meetings.
- Assist with orientation and training of new department personnel as assigned.
- Provide data entry, clerical and administrative assistance, and logistical support as needed.
- Participate in public education, marketing, and organizational committees as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
