Communication Specialist (Dispatcher)

New England Life Flight • Bedford, MA

9d

About The Position

Under the direction of the Director of Communication, Communication Specialists (dispatchers) facilitate critical care patient transport by air and ground for Boston MedFlight and other aeromedical programs serving Boston MedFlight and consortium hospitals. They coordinate transport requests and serve as the primary communication link among medical teams, referring and receiving facilities and agencies, pilots, and physicians throughout transport. The role also includes monitoring transport-related equipment and systems, documenting activities, maintaining required skills and certifications, and supporting departmental training and operations. The position requires rotating 12-hour shifts covering days, nights, and weekends.

Requirements

• Previous EMS and dispatch experience.
• BLS certification.
• Obtain Massachusetts EMT-B or National Registry EMT-B certification within one year of hire to maintain employment.
• Obtain Flight Communicator Certification (IAMTCS) within 18 months of hire.
• Complete a required Class III employment physical through Boston MedFlight’s Occupational Health Provider.
• Excellent telephone communication skills.
• Ability to work independently and interdependently, work in stressful situations, and take direction.
• Maintain certifications and continuing education as required for the position.
• Basic computer data-entry skills.
• Basic understanding of radio communications.
• Ability to read, write, speak, and comprehend English without restriction.
• Ability to work rotating 12-hour shifts covering days, nights, and weekends.
• Be free of physical ailments that may impair consciousness or cognitive ability.
• Submit to pre-employment FBI and CORI criminal background checks and random drug screens as a Boston MedFlight employee.

Nice To Haves

• Preferably at least two years of experience as a communication specialist or dispatcher in a 911 and/or high-volume department.
• Knowledge of Computerized Aided Dispatch systems and Microsoft Office.

Responsibilities

• Provide comprehensive, effective communication services.
• Follow Boston MedFlight policies, procedures, operating protocols, and safety standards set by Boston MedFlight, the FAA, and contracted aviation and ground vendors.
• Coordinate requests for air and ground transportation.
• Serve as the primary communication link among medical teams, referring and receiving facilities and agencies, pilots, and physicians throughout transport.
• Maintain positive interactions with employees, consortium hospitals, and referring agencies.
• Complete written and electronic documentation according to Boston MedFlight policy.
• Operate radios and computerized dispatch programs.
• Monitor weather, flight-following systems, and communication equipment associated with transports, missions, and related activities.
• Remotely monitor base-site locations, helipads, and hangars.
• Maintain skill proficiency and job knowledge; attend required staff and educational meetings.
• Assist with orientation and training of new department personnel as assigned.
• Communicate effectively in writing and verbally with employees, patients, referring hospitals, and the community.
• Potential duties include data entry, clerical and administrative assistance, logistical support, public education and marketing, and participation on organization committees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed