Communication Specialist

NAVEX • Charlotte, NC

1d • $16 - $18 • Remote

About The Position

The Communication Specialist captures highly sensitive information through inbound calls about confidential workplace concerns, unethical issues, and violations. The reports help NAVEX customers around the world protect employees, improve work environments, and minimize organizational risk. Reports may involve stressful situations or topics that could be personally offensive.

As part of the Contact Center team, the specialist supports NAVEX’s Hotline & Incident Management services and provides an exceptional customer experience. The role is remote and operates in a 24/7 environment, with schedule flexibility that may change over time. Bilingual customer service agents are also described as part of the team.

The position requires treating reporters with care, gathering accurate information through a guided interview process, and handling all reports in strict confidence. The starting pay is $15.50 per hour; the starting pay for the Bilingual role is $17.50 per hour.

Requirements

• Outstanding customer service skills and strong customer and results orientation.
• Emotional resilience and the ability to remain calm and composed while processing difficult information in distressing situations.
• Availability to work at least one weekend day per week.
• A quiet, secure home office or workspace for performing duties remotely.
• Minimum typing speed of 35 WPM.
• Ability to multitask while interviewing callers and capturing details in a written report, with strong accuracy and attention to detail.
• Experience using MS Office and ability to navigate proprietary software applications easily.
• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• Curiosity and willingness to use AI and emerging technologies to improve work and outcomes.
• Ability to apply job competencies and NAVEX’s core values.

Responsibilities

• Engage each reporter with care and concern, and build confidence that their information will be handled appropriately.
• Answer calls from various industries promptly and follow the intake process for all customers, using good judgment to meet callers’ needs.
• Guide reporters through interviews, asking appropriate questions and ensuring report details are accurate and complete.
• Maintain strict confidentiality of reports, both internally and externally.
• Assist with special projects and other departmental responsibilities as assigned.
• Arrive on time for scheduled shifts and maintain schedule flexibility in a 24/7 operation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed