Communication Specialist

Platte Valley Companies • Scottsbluff, NE

1d

About The Position

The Communications Specialist provides frontline support to customers and internal associates through the ticketing system, chat, and phone. The role supports daily departmental operations by delivering accurate, timely, and professional service and contributing to team collaboration and process execution. The position also backs up departmental processes and team members, maintains accuracy while working across multiple systems, and contributes to meetings, training, and process improvement.

Requirements

• High school diploma or equivalent.
• PC experience.
• Good problem-solving skills.
• Ability to work independently and follow documented procedures.
• Ability to meet deadlines and increase pace as workflow requires.
• Ability to work with and maintain the confidentiality of sensitive information.
• Ability to work well with customers, supervisors, and coworkers.
• Demonstrated aptitude for handling sensitive operational transactions and customer relationships.
• Professional appearance.
• Effective oral and written communication skills.
• Competency in decision making, dependability, development, environmental safety, evaluation, interpersonal skills, prioritizing, problem solving, selling, teamwork, and time management.
• Ability to perform the listed activities with or without reasonable accommodation; physical demands include medium work, with occasional exertion of up to 50 pounds, frequent exertion of up to 20 pounds, and constant exertion of up to 10 pounds, as well as reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating, and interacting with others.

Responsibilities

• Respond to customer inquiries through online banking chat and telephone using active listening and a courteous, professional tone.
• Help customers and associates resolve issues through the ticketing system, escalating issues when appropriate.
• Use departmental platforms including Banno, GoTo Phone System, SmartPay, PayCenter Portal, and Yellow Hammer to complete assigned tasks.
• Support and provide backup for check ordering, address changes, statement and notice printing, return mail handling, and remote deposit review.
• Provide backup support to other department team members and functions as needed.
• Maintain accuracy and attention to detail while managing multiple systems and tasks in a fast-paced environment.
• Participate in departmental meetings, training sessions, and process improvement initiatives.
• Help maintain process documentation by reporting inconsistencies or updates to the Lead or Manager.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED