Communication Specialist

JSX • Dallas, TX

1d

About The Position

The Communication Specialist is responsible for leading Customer communication and recovery during irregular operations. This role coordinates across departments to ensure timely, empathetic, and compliant messaging while creating solutions that keep Customers informed, supported, and cared for throughout disruptions.

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:
As a Communication Specialist, you’ll be the central point of coordination during irregular operations, ensuring Customers receive timely, accurate, and empathetic communication. You’ll collaborate with multiple departments to orchestrate Customer recovery strategies, craft messaging, and align JSX’s response with both business goals and DOT requirements.

This is a Part-Time Position, Part-Time Crewmembers work no more than 30 hours per week

Requirements

• Bachelor’s degree or equivalent experience
• 2–3 years of airline operations experience
• 1–2 years of communications or writing experience
• Strong written and verbal communication skills
• Ability to craft empathetic, clear messaging in high-pressure situations
• Familiarity with DOT compliance and reporting requirements

Nice To Haves

• Crisis communication or irregular operations experience in aviation or hospitality
• Experience managing cross-departmental communication workflows

Responsibilities

• Execute clear, consistent messaging across channels during irregular operations
• Proactively re-accommodate Customers with alternate flight options and amenity vouchers
• Craft thoughtful Customer communication that reflects empathy and the JSX brand voice
• Collaborate with Airport Services, Customer Support, and other teams to align recovery strategies
• Ensure DOT compliance by tracking and reporting tarmac delays and delay causes
• Anticipate potential disruptions and proactively plan recovery actions
• Act as the link between operational needs and Customer care in real time
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

Benefits

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level