Communication Specialist

Platte Valley Bank • Scottsbluff, NE

1d

About The Position

The Communications Specialist provides frontline support to customers and internal associates through the ticketing system, chat, and phone. The role contributes to daily departmental operations by ensuring accurate, timely, and professional service while supporting team collaboration and process execution. The specialist also provides backup support for departmental processes and other team functions, participates in meetings and training, and helps maintain process documentation.

Requirements

• High school diploma or equivalent.
• PC experience.
• Good problem-solving skills.
• Ability to work independently and follow documented procedures.
• Ability to meet deadlines and increase work pace as workflow requires.
• Ability to handle sensitive information confidentially.
• Ability to work well with customers, supervisors, and coworkers.
• Demonstrated aptitude for handling sensitive operational transactions and customer relationships.
• Professional appearance.
• Effective oral and written communication skills.
• Competencies in decision-making, dependability, development, environmental safety, evaluation, interpersonal skills, prioritization, problem-solving, selling, teamwork, and time management.

Responsibilities

• Respond to customer inquiries through online banking chat and telephone using active listening and a courteous, professional tone.
• Assist customers and associates in resolving issues through the ticketing system, escalating issues when appropriate.
• Use departmental platforms including Banno, GoTo Phone System, SmartPay, PayCenter Portal, and Yellow Hammer to complete assigned tasks.
• Support and provide backup for check ordering, change of address, statement and notice printing, return mail handling, and remote deposit review.
• Provide backup support to other team members and departmental functions as needed.
• Maintain accuracy and attention to detail while managing multiple systems and tasks in a fast-paced environment.
• Participate in departmental meetings, training sessions, and process improvement initiatives.
• Help maintain process documentation by reporting inconsistencies or updates to the Lead or Manager.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED