Communication Dispatcher (Promotional)

City of El Paso•Various Locations within the City of El Paso, TX

About The Position

Under general supervision within an assigned area, the Communication Dispatcher provides customer service, dispatches transportation, and shares information with and assigns work to field personnel. The position schedules transportation and personnel, supports mass transit operations, communicates with field crews, monitors dispatch equipment, and maintains operational records and reports. This promotional position is limited to current City of El Paso employees working within the City of El Paso Sun Metro department. Positions in Sun Metro's Streetcar or Fixed Route Divisions require obtaining a Texas Class B Commercial Driver's License with passenger endorsement, or an equivalent from another state, within 60 days of appointment. Streetcar Division assignments also require obtaining rail certification within 60 days of appointment. Safety-sensitive positions are subject to drug and alcohol testing under federal regulations.

Requirements

High school diploma or GED, or higher.
One year of experience involving public contact.
For positions assigned to Sun Metro's Streetcar or Fixed Route Divisions: obtain a Texas Class B Commercial Driver's License with passenger endorsement, or an equivalent from another state, within 60 days of appointment.
For positions assigned to the Sun Metro Streetcar Division: obtain rail certification within 60 days of appointment.
Safety-sensitive positions are subject to drug and alcohol testing in accordance with federal regulations.
Applicants must be current City of El Paso employees presently working within the City of El Paso Sun Metro department.
Required education, experience, knowledge, and skills must be clearly stated in the application employment history; a résumé or other documents are not accepted in lieu of a completed application.

Responsibilities

Answer telephones, respond to inquiries, take messages, and provide courteous customer service in person and over the telephone.
Explain rules, regulations, policies, and procedures to the public and respond to information requests from customers, coworkers, other government agencies, and the public.
Schedule transportation and personnel to meet service needs; assign transportation and drivers according to schedules, review requests, and authorize schedule changes.
Assign mass transit vehicles to uncovered run assignments, arrange substitute drivers, prepare and distribute manifests and route information, and prepare vehicles for daily pull-out.
Move mass transit vehicles in the yard when necessary and operate them during driver shortages or emergencies.
Implement standard operating procedures; receive and review transportation requests and match client needs with vehicle availability.
Use application-specific scheduling and dispatching computer programs.
When applicable, inspect drivers' physical condition and appearance before dispatch and notify a supervisor of driver or equipment concerns.
Dispatch calls and information to field personnel and coordinate field crew activities and schedules.
Communicate information about emergencies, complaints, scheduling or mechanical problems, breakdowns, service schedules, work orders, customer needs, address verifications, and directions.
Use and maintain communication systems and dispatch equipment, including switchboards, radios, beepers, phones, computers, control panels, and applicable security systems.
Monitor applicable cameras, gates, doors, and fire alarm systems; notify designated parties of mechanical failures or alerts and take appropriate action.
Maintain filing systems, records, telephone logs, and key inventories; enter data into computer systems and record calls, fuel consumption, damage information, personnel on duty or standby, investigations, route actions, and complaints.
Update activity logs and prepare reports.