Commons Club Server

Virgin Hotels • Dallas, TX

3d • Onsite

About The Position

The Commons Club Server provides timely, efficient, knowledgeable, warm, and memorable guest service to guests and teammates. The role involves listening to and recording guest requests, then delivering food and beverage items while considering guest history and preferences. Servers are expected to enthusiastically promote the guest experience, communicate and coordinate effectively with teammates, and contribute to a positive, enjoyable workplace.

The position also includes learning food, beverage, and menu information; taking and delivering orders; maintaining a clean, hygienic, and organized work area; clearing tables; preparing basic non-alcoholic beverages; and describing food and beverages to guests. Other tasks may be assigned by supervisors or managers to support excellent customer service.

Requirements

• Ability to lift and carry 30 pounds and regularly carry and balance plates and a cocktail tray.
• Ability to stand for periods of 8–10 hours.
• Ability to work effectively with others while advocating for guests.
• Ability to communicate clearly in spoken and written English.
• Ability to comply with safety and health department procedures and state and federal laws.
• Ability to maintain a neat, clean, and well-groomed appearance according to hotel standards.
• Ability to bend, squat, and stretch in limited spaces to perform cleaning, organization, and other duties.
• Adherence to hotel policies, including attendance, safety, and behavior.
• Current, legal, and unrestricted authorization to work in the United States.
• Ability to work a flexible schedule.
• High school education or equivalent.
• Currently valid Food Service Handler Card and TIPS certification, each valid for at least six months.

Nice To Haves

• 1–2 years of experience in a full-service hospitality establishment.

Responsibilities

• Learn and retain food, beverage, and menu knowledge.
• Take and deliver food and beverage orders.
• Use effective verbal, written, and nonverbal communication with guests and staff.
• Maintain a clean, hygienic, and organized work environment, including stocking supplies, polishing cutlery and glassware, folding napkins, cleaning menus, and sanitizing tables.
• Clear tables and carry plates to the dishwashing area.
• Provide outstanding guest service.
• Prepare basic non-alcoholic beverages such as coffee, water, and iced tea.
• Enthusiastically describe food dishes and beverages to guests when delivering them.
• Work collaboratively as a team player.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED