Seasonal & Regular Commission Sales - Accessories - Natick Mall

Nordstrom•Natick, MA

1d•Onsite

About The Position

This is a seasonal and regular commission sales role in Nordstrom’s Accessories department at Natick Mall. The sales employee provides customer service, builds relationships, meets personal sales goals, and contributes to the department’s productivity and customer-ready presentation. In Jewelry, Handbags, Accessories & Luggage, the employee helps customers select jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories, using product and fashion knowledge to recommend items suited to customers’ style and needs. The role uses Nordstrom’s 5-Point Selling Standard and follow-up practices to build customer loyalty. Hours vary by week based on business needs and may include evenings, weekends, holidays, and event shifts, with occasional flexibility to support other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward merchandise and reaching to lift items overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise; participate in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and occasional support for other departments.