About The Position

At Nordstrom, employees contribute to the company’s culture and reputation by providing strong customer service, working as a team, and meeting sales goals. This professional sales role focuses on fashion, relationship-building, and creating customer experiences that encourage loyalty. In Accessories, the employee helps customers find jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories that suit their style and everyday needs. The role uses fashion and product expertise to recommend items and explain product features, materials, craftsmanship, and brand differences. The position requires a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods. Hours vary by week, and occasional flexibility to support other departments may be required. Employees may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach with a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching overhead to lift them.
  • Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

  • Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Offer honest, confident style and fit feedback to earn customer trust and drive loyalty.
  • Set and achieve personal sales goals and remain accountable for results.
  • Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
  • Stay current on product knowledge and trends to serve as a trusted style resource.
  • Support teammates, communicate openly, contribute to a positive team environment, and help maintain department productivity.
  • Build customer relationships using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
  • Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
  • Occasionally provide support to other departments as needed.

Benefits

  • Medical, vision, and dental coverage options.
  • Retirement benefits, including 401(k).
  • Paid time away and PTO accruals.
  • Life insurance and disability insurance options.
  • Merchandise discount.
  • Employee Assistance Program (EAP) resources.
  • Holidays.
  • Potential eligibility for performance-based incentives or bonuses.
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