About The Position

This professional sales role serves customers in Nordstrom’s Jewelry, Handbags, Accessories & Luggage department. The employee uses fashion and product expertise to recommend accessories that fit customers’ style and needs, and explains product features, materials, craftsmanship, and brand differences. The role focuses on providing excellent service, building customer relationships, and meeting personal sales goals. Employees deliver Nordstrom’s 5-Point Selling Standard, develop a personal customer base through in-store interactions, outreach, and digital tools, and provide confident style and fit feedback. They also maintain a customer-ready department, stay current on products and trends, and contribute to a positive, productive team environment. A flexible schedule is required to meet business needs, including evenings, weekends, and peak periods.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach with a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; reaching overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

  • Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Offer honest, confident style and fit feedback to earn customer trust and loyalty.
  • Set and achieve personal sales goals and stay accountable for results.
  • Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
  • Maintain current product and trend knowledge to serve as a trusted style resource.
  • Communicate openly, contribute to a positive team environment, and help keep the department productive.
  • Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
  • Work a flexible schedule that may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Benefits

  • Medical, vision, and dental coverage
  • Retirement benefits
  • Paid time away and PTO accruals
  • Life insurance and disability insurance options
  • Merchandise discount
  • Employee Assistance Program resources
  • Holidays
  • Potential eligibility for performance-based incentives or bonuses
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