Seasonal & Regular Commission Sales - Burlington

Nordstrom•Burlington, MA

About The Position

Nordstrom is hiring seasonal and regular commission sales employees in Burlington. This professional sales role centers on delivering excellent customer service, building lasting customer relationships, sharing fashion and product expertise, and meeting personal sales goals. Depending on the department, employees help customers with apparel, shoes, kids’ merchandise, jewelry, handbags, accessories, or luggage. They offer styling and fit guidance, provide product knowledge, and create a welcoming shopping experience that encourages customers to return. The role requires a flexible schedule based on business needs, including evenings, weekends, holidays, events, and peak periods. Hours vary by week, and employees may occasionally support other departments. The stated pay is $15.25 per hour, with commission varying by merchandise category. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Provide department-specific customer assistance, including styling, product selection, sizing, fit, and product-feature guidance.