Seasonal & Regular Commission Sales - Palo Alto

Nordstrom•Palo Alto, CA

1d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees in Palo Alto. This professional sales role focuses on delivering excellent customer service, building relationships, meeting sales goals, and creating an experience that encourages customers to return. Sales employees may work across departments including Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, Jewelry, Handbags, Accessories & Luggage, and At Home. Department-specific work includes providing personalized recommendations and styling or product expertise, helping customers with fit and sizing, and following up on customer needs. Employees deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. They build a personal customer base through in-store interactions, outreach, and digital tools; maintain product knowledge; and help keep their department customer-ready. Schedules vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments. The posted hourly pay range is $20.60–$20.60, with commission varying by merchandise category. The position may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise; participate in the bi-annual inventory count.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Depending on department, provide wardrobe, footwear, children's, jewelry, accessory, luggage, or home-product recommendations and customer assistance.
Work varied hours according to business needs, including evenings, weekends, holidays, and event shifts; occasionally support other departments.