Commission Sales - Kids' Apparel & Shoes - NYC Flagship

Nordstrom•New York, NY

1d•Onsite

About The Position

At Nordstrom, commission sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as a team, and meeting sales goals. This professional sales role offers commission-based earning potential and focuses on helping customers feel good and look their best. In Kids Apparel & Shoes, the employee creates a welcoming shopping experience for parents, children, and gift-shoppers. The role includes building rapport, providing sizing guidance, developing lasting customer relationships, and helping expecting and new parents with baby essentials, including shoes and baby gear. Employees use Nordstrom’s 5-Point Selling Standard and customer follow-up practices to build loyalty and sales. The position requires a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and occasional support for other departments. Hours vary by week. The listed pay rate is $17.25 per hour; commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%, depending on merchandise sold. The position may also be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of meeting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort using technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book.
Provide sizing guidance and assist parents and gift-shoppers, including helping expecting and new parents navigate baby essentials.
Work a flexible schedule that meets business needs, including evenings, weekends, holidays, peak periods, and event shifts; occasionally support other departments.