Commission Sales - Kids' Apparel & Shoes - Burlington

Nordstrom•Burlington, MA

About The Position

Nordstrom is hiring a Commission Sales employee for Kids' Apparel & Shoes. The role focuses on delivering excellent customer service, meeting sales goals, building customer relationships, and creating a welcoming shopping experience for parents, children, and gift shoppers. The employee provides sizing and style guidance, helps expecting and new parents navigate baby essentials, and uses follow-up and digital tools to encourage customer loyalty and repeat business. The position also includes keeping the department customer-ready through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. The employee stays current on product knowledge and trends, works collaboratively with the team, and follows a flexible schedule based on business needs. Hours vary by week and may include evenings, weekends, holidays, and event shifts; occasional support for other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery.
Participate in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships through follow-up, including the 2-2-2 Method, Nordy Club enrollment, and use of Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Occasionally provide support to other departments.