Seasonal Commission Sales - Women's Shoes - Valley Fair

Nordstrom•San Jose, CA

8d•Onsite

About The Position

This seasonal commission sales role in Nordstrom’s Women’s Shoes department focuses on personalized customer service, product expertise, relationship-building, and achieving sales goals. The employee helps customers find suitable footwear by understanding preferences, presenting curated selections, assisting with fit, buckling and lacing, and providing style and fit feedback. The role uses in-store interactions, outreach, and digital tools to build a personal customer base and encourage repeat business. The position also involves keeping the department customer-ready through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. Employees are expected to stay current on products and trends, work collaboratively, and maintain a flexible schedule that may include evenings, weekends, holidays, and event shifts. Hours vary by week based on business needs, and occasional support for other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns, and recovering merchandise.
Participate in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, peak periods, or event shifts.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Provide occasional support to other departments when needed.