Commission Sales - Men's Apparel - Towson Town Center

Nordstrom•Towson, MD

5d•Onsite

About The Position

Nordstrom is hiring a Commission Sales employee in Men's Apparel at Towson Town Center. The role focuses on providing excellent customer service, building relationships, meeting sales goals, and helping customers create complete wardrobes suited to their lifestyles, careers, and special occasions. The employee uses styling knowledge across sportswear, suiting, and accessories to create coordinated looks and encourage customers to return. The position follows Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. Sales employees build a personal customer base through in-store interactions, outreach, and digital tools, and use the 2-2-2 Method, Nordy Club enrollment, and a Personal Book to support ongoing customer relationships. The role also includes maintaining a customer-ready department, staying current on products and trends, and contributing to a productive team environment. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The listed hourly pay range is $16.25–$16.25. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance options, merchandise discounts, EAP resources, PTO accruals, and holidays; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to continuously move for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns and merchandise recovery, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.