Commission Sales - Men's Apparel - Towson Town Center

Nordstrom•Towson, MD

6d•Onsite

About The Position

Nordstrom is hiring a Commission Sales employee for Men's Apparel at Towson Town Center. This professional sales role focuses on delivering excellent customer service, building relationships, meeting sales goals, and creating a welcoming experience that encourages customers to return. In Men's Apparel, the employee helps customers build complete wardrobes suited to their lifestyles, careers, and special occasions, using styling knowledge across sportswear, suiting, and coordinating items such as belts, socks, underwear, shoes, and accessories. The role requires delivering Nordstrom's 5-Point Selling Standard, developing a personal customer base through in-store interactions and digital outreach, providing style and fit guidance, and maintaining product knowledge. The employee also helps keep the department customer-ready and contributes to a productive, positive team environment. Hours vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support in other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and peak periods.
Provide occasional support to other departments as needed.