Commission Sales - Kids' Apparel & Shoes - Natick Mall

Nordstrom•Natick, MA

1d•Onsite

About The Position

The Commission Sales role in Kids' Apparel & Shoes at Natick Mall focuses on providing excellent customer service, meeting sales goals, and creating a welcoming shopping experience for parents, children, and gift-shoppers. The role involves sharing product and fit expertise, building customer relationships, assisting expecting and new parents with baby essentials, and encouraging repeat business through follow-up and digital tools. Sales employees are compensated through hourly pay and commissions that vary by merchandise sold. Employees deliver Nordstrom's 5-Point Selling Standard, develop a personal customer base, provide style and fit feedback, stay informed about products and trends, and help keep the department customer-ready. The schedule varies according to business needs and includes evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Able to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise.
Participate in the bi-annual inventory count.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work varied hours based on business needs, including evenings, weekends, holidays, and event shifts.
Provide occasional support to other departments as needed.