Commission Sales - Men's Apparel - Natick Mall

Nordstrom•Natick, MA

About The Position

Nordstrom is hiring a commission sales employee for Men's Apparel at Natick Mall. The role centers on delivering excellent customer service, meeting sales goals, and building customer relationships. The employee helps customers create complete wardrobes suited to their lifestyles, careers, and special occasions, using styling knowledge across sportswear, suiting, and coordinating apparel, footwear, and accessories. The position requires a flexible schedule that may include evenings, weekends, holidays, and event shifts, with hours varying by week according to business needs. Occasional flexibility to support other departments may be required. Pay is listed at $15.25 per hour; apparel, shoes, and accessories commission typically ranges from 3% to 14.5%. The role may also be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort using technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs, including evenings, weekends, holidays, and event shifts.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book customer-tracking tool.
Help customers create coordinated wardrobes across sportswear, suiting, and finishing pieces such as belts, socks, underwear, shoes, and accessories.