Commission Sales - Women's Apparel - Natick Mall

Nordstrom•Natick, MA

About The Position

Nordstrom is hiring a Commission Sales employee for Women's Apparel at Natick Mall. This professional sales role focuses on helping customers feel good and look their best while providing a welcoming, knowledgeable service experience. In Women's Apparel, the employee helps customers build wardrobes for everyday life and special occasions by listening to their needs, offering styling advice, sharing fit and fashion expertise, and recommending alterations or tailoring when appropriate. The role includes building lasting customer relationships, meeting personal sales goals, and contributing to a productive team and customer-ready department. The schedule varies according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments. Hours vary by week. The position requires continuous movement for 6–8 hours per shift and frequent handling of merchandise. Pay is $15.25 per hour, with commission that typically ranges from 3% to 14.5% for apparel sales. The role may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of achieving targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Maintain a customer-ready department through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Maintain product knowledge and awareness of trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Use the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool to follow up with customers and build lasting relationships.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods.
Occasionally provide support to other departments.