Commission Sales - Shoes - Natick Mall

Nordstrom•Natick, MA

1d•Onsite

About The Position

Nordstrom is hiring a commission sales employee for its Shoes department. The role centers on providing personalized customer service, sharing footwear product and fit expertise, building customer relationships, and meeting individual sales goals. Employees help customers select footwear, assist with fit, buckling, and lacing, and create a seamless shopping experience. The position also involves maintaining a customer-ready department through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory. The employee uses digital selling tools and customer follow-up practices to build lasting relationships. Scheduling varies according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback and help customers find suitable footwear, including assisting with fit, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in bi-annual inventory counts.
Stay current on product knowledge and trends.
Contribute to a positive, productive team environment by communicating openly and helping teammates.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and peak periods; occasionally support other departments.