Seasonal Commission Sales - Shoes - Alderwood Mall

Nordstrom•Lynnwood, WA

6d•Onsite

About The Position

Nordstrom is hiring a seasonal commission sales employee in Shoes at Alderwood Mall. The role focuses on creating a strong customer experience through personalized service, footwear expertise, relationship-building, and achievement of sales goals. The employee helps customers find suitable footwear by understanding preferences, presenting selections, assisting with fit, and providing product and style guidance, with support from fit specialists and the stockroom. The position uses Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. Employees build customer relationships through in-store interactions, outreach, digital tools, Nordy Club enrollment, and the 2-2-2 follow-up method. They also help keep the department customer-ready and productive. Hours vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments. The posting lists pay at $21.90 per hour and notes that commission for shoes sales typically ranges from 3% to 14.5%. Performance-based incentives or bonuses may be available.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Assist customers with footwear selection and fit, including buckling and lacing.
Occasionally provide flexibility to support other departments.