Seasonal Commission Sales - Active & Lingerie - Alderwood Mall

Nordstrom•Lynnwood, WA

5d•Onsite

About The Position

This seasonal commission sales role at Nordstrom supports customers in the Active and Lingerie departments. The role focuses on providing attentive customer service, building ongoing customer relationships, meeting personal sales goals, and creating an experience that encourages customers to return. In Women's Apparel, employees help customers build wardrobes by listening to their needs, offering styling suggestions, advising on fit and fashion trends, and recommending alterations when appropriate. In Lingerie, employees conduct bra fittings in the fitting room, measure customers, and provide fit and style guidance; Nordstrom provides training on its bra-fitting process. Employees deliver Nordstrom's 5-Point Selling Standard, develop a personal customer base through in-store interactions and outreach, and use digital tools to make customer follow-up personal. They help keep the department customer-ready and contribute to a positive, productive team environment. Hours vary according to business needs and include evenings, weekends, and holiday or event shifts. The role may occasionally support other departments. The stated pay is $21.90 per hour; commission varies by merchandise, with apparel, shoes, and accessories typically ranging from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical demands of the role, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward merchandise; reaching overhead and lifting; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise; participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, support teammates, contribute to a positive team environment, and help keep the department productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up and build lasting customer relationships.
In Women's Apparel, help customers build wardrobes, offer styling suggestions, advise on fit and trends, and recommend alterations or tailoring when appropriate.
In Lingerie, conduct bra fittings, measure customers, and provide fit and style guidance.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.