Commission Sales - Women's Apparel - Burlington

Nordstrom•Burlington, MA

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service culture by delivering excellent customer service, working as a team, and meeting sales goals. This is a professional sales role with commission earning potential. The position is in Women’s Apparel, helping customers build wardrobes for everyday life and special occasions through attentive listening, styling suggestions, fit and fashion expertise, and recommendations for alterations and tailoring. The role involves delivering Nordstrom’s 5-Point Selling Standard, building a personal customer base through in-store interactions and digital tools, and following up with customers to encourage lasting relationships and repeat business. Employees help keep the department customer-ready, stay current on product knowledge and trends, meet personal sales goals, and support a productive team environment. Hours vary based on business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching; frequent hand use; handling bulky merchandise; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs, including evenings, weekends, and peak periods.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching overhead and lifting items.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, customer outreach, and digital tools.
Offer honest, confident style and fit feedback to earn trust and drive customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery, and participate in bi-annual inventory counts.
Stay current on product knowledge and fashion trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Recommend alterations and tailoring when appropriate to help customers feel confident in their selections.