Commission Sales - Women's Apparel - Tysons Corner Center

Nordstrom•McLean, VA

1d•Onsite

About The Position

The Commission Sales role in Women's Apparel at Nordstrom's Tysons Corner Center focuses on delivering excellent customer service, building customer relationships, and meeting personal sales goals. The role requires fashion expertise, energy, and genuine care to help customers feel good and look their best. Employees help customers build wardrobes for everyday life and special occasions by listening to their needs, offering styling and fit suggestions, and recommending alterations or tailoring when appropriate. Sales employees deliver Nordstrom's 5-Point Selling Standard, build personal customer bases through in-store interactions, outreach, and digital tools, and use follow-up practices to encourage customer loyalty. They also maintain a customer-ready department, stay informed about products and trends, contribute to a productive team environment, and work a flexible schedule that may include evenings, weekends, holidays, and event shifts. Hours vary by week according to business needs, and occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and drive loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and fashion trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Use the 2-2-2 Method to follow up with customers 2 days, 2 weeks, and 2 months after a purchase; encourage Nordy Club enrollment and use the Personal Book to track customers and personalize outreach.
Work varied hours, including evenings, weekends, holidays, and event shifts, and occasionally support other departments as needed.