Seasonal Commission Sales - Accessories - The Mall in Columbia

Nordstrom•Bethesda, MD

About The Position

The Commission Sales role in Jewelry, Handbags, Accessories & Luggage helps customers complete their look and meet everyday needs. The salesperson uses fashion and product expertise to recommend items suited to customers’ style and lifestyle, and explains product features, materials, craftsmanship, and brand differences. The role focuses on delivering excellent service, building customer relationships, achieving personal sales goals, and creating an experience that encourages customers to return. The position requires a flexible schedule based on business needs, including evenings, weekends, and peak periods. Hours vary by week, and holiday or event shifts and occasional support for other departments may be required. The role is seasonal and may be eligible for performance-based incentives or bonuses. The stated pay is $18.65 per hour; commission varies by merchandise, with apparel, shoes, and accessories sales typically ranging from 3% to 14.5%. The work involves continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and frequent hand use for grasping, fine manipulation, pushing, and pulling. Employees handle bulky and awkwardly shaped items, including reaching overhead to lift them. Regular lifting is up to 10 pounds, with occasional lifting up to 25 pounds.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements of continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky items and overhead lifting; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Give honest, confident style and fit feedback to earn trust and drive customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department remain productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule that may include evenings, weekends, peak periods, and holiday or event shifts; occasionally support other departments.