Seasonal Commission Sales - Accessories - The Mall in Columbia

Nordstrom•Bethesda, MD

19h•Onsite

About The Position

This seasonal professional sales role in Accessories at Nordstrom focuses on delivering excellent customer service, building customer relationships, and meeting personal sales goals. The employee helps customers find jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories that suit their style and needs, and explains product features, materials, craftsmanship, and brand differences. The role offers hourly pay and commission based on merchandise sold. Employees deliver Nordstrom’s 5-Point Selling Standard, build a personal customer base through in-store interactions, outreach, and digital tools, and provide confident style and fit feedback. They help keep the department customer-ready, stay informed about products and trends, and contribute to a productive team environment. The schedule varies according to business needs and can include evenings, weekends, holidays, and event shifts. Occasional support for other departments may be required. The position requires continuous movement during shifts, frequent bending and reaching, regular lifting of items up to 10 pounds, and occasional lifting of items up to 25 pounds. Bulky or awkwardly shaped merchandise may need to be handled or lifted above the head.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, customer outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Maintain product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Occasionally provide support to other departments as needed.