Seasonal Commission Sales - Shoes - The Mall in Columbia

Nordstrom•Columbia, MD

3d•Onsite

About The Position

At Nordstrom, the Seasonal Commission Sales employee contributes to the company’s customer-focused culture by providing excellent service, working as a strong teammate, and meeting sales goals. This professional sales role is suited to someone who enjoys fashion, building customer relationships, and creating experiences that encourage customers to return. In Shoes, the employee helps customers find footwear through personalized service and product expertise. The role involves understanding customer preferences, presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless shopping experience. Employees are supported by fit specialists and a stockroom designed to support a fast-moving department. Hours vary by week according to business needs, including evenings, weekends, and holiday or event shifts. The position may occasionally require flexibility to support other departments. Compensation is listed as $16.25 per hour, with commission for shoes sales typically ranging from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book tool.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.