Seasonal Commission Sales - Accessories - The Mall in Columbia

Nordstrom•Columbia, MD

1d•Onsite

About The Position

This seasonal commission sales role in Accessories at Nordstrom’s The Mall in Columbia focuses on providing excellent customer service, building relationships, and meeting sales goals. The employee helps customers select jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories by applying fashion and product knowledge and explaining product features, materials, craftsmanship, and brand differences. The role follows Nordstrom’s 5-Point Selling Standard and uses in-store interactions, outreach, and digital tools to develop a personal customer base. The employee works toward personal sales goals, maintains a customer-ready department, stays current on products and trends, and supports a productive team environment. Hours vary according to business needs and may include evenings, weekends, holidays, events, peak periods, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in bi-annual inventory counts.
Maintain product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Build lasting customer relationships through follow-up using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Occasionally support other departments as business needs require.