Seasonal Commission Sales - Shoes - The Mall in Columbia

Nordstrom•Columbia, MD

2d•Onsite

About The Position

Nordstrom is hiring for a seasonal commission sales role in Shoes at The Mall in Columbia. The role focuses on delivering personalized service and footwear expertise to help customers find the right shoes, build lasting customer relationships, and achieve personal sales goals. Associates use product knowledge, fit assistance, and digital selling tools to create a seamless shopping experience and encourage customer loyalty. The position requires a flexible schedule based on business needs, including evenings, weekends, holidays, and peak periods. Hours vary by week, and associates may occasionally support other departments. The role involves continuous movement during 6–8-hour shifts, frequent handling of merchandise, and lifting items up to 10 pounds regularly and up to 25 pounds occasionally. The listed hourly pay is $16.25; commission on shoes and other apparel/accessories typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching overhead to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn trust and drive customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool.
Assist customers with footwear selection, fit, buckling, and lacing.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, and peak periods; occasionally support other departments.