Seasonal & Regular Commission Sales - Accessories - The Sono Collection

Nordstrom•Norwalk, CT

1d•Onsite

About The Position

Nordstrom is hiring for a seasonal and regular commission sales role in Accessories at The Sono Collection. The role focuses on providing excellent customer service, building customer relationships, meeting personal sales goals, and creating a shopping experience that encourages customers to return. Associates use their fashion and product knowledge to recommend jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories that suit customers’ styles and needs, and explain product features, materials, craftsmanship, and brand differences. Associates deliver Nordstrom’s 5-Point Selling Standard, develop a personal customer base through in-store interactions, outreach, and digital tools, and offer honest style and fit feedback. They help keep the department customer-ready, stay current on product knowledge and trends, and contribute to a productive, positive team environment. Schedules vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Use the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book to build lasting customer relationships and encourage repeat business.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and event shifts, and occasionally support other departments.