Seasonal Commission Sales - Shoes - The Sono Collection

Nordstrom•Norwalk, CT

About The Position

This is a seasonal commission sales role in Nordstrom’s Shoes department at The Sono Collection. The employee provides personalized customer service and footwear expertise, helping customers find shoes that fit their needs and style. The role includes building customer relationships, meeting personal sales goals, and maintaining a customer-ready department while contributing to a positive team environment. The position requires a flexible schedule based on business needs, including evenings, weekends, and holiday or event shifts. Hours vary by week, and occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical demands of the role, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, and reaching; frequent hand use for grasping, fine manipulation, pushing, and pulling; handling bulky items and reaching to lift items above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback and assist customers with footwear selection, fit, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends.
Support teammates, communicate openly, and help maintain a productive and positive department environment.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule, including evenings, weekends, and peak periods, and occasionally support other departments.