Sales Supervisor - The SoNo Collection

Warby Parker • Norwalk, CT

1d • Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences across its retail locations. Also known at other brands as a Keyholder, the Sales Supervisor contributes to the business through face-to-face customer interactions, communicates Warby Parker’s story and mission on the sales floor, and participates in process ideation, improvement, and special projects. The role includes leading sales-floor activity and front-of-house operations, holding team touch-bases when a manager is absent, and opening and closing the store.

Requirements

• Professional retail experience at a customer-focused company, plus at least 6 months in a management position.
• Exceptional interpersonal and communication skills to deliver high-quality customer service.
• Ability to remain calm under pressure and adapt quickly.
• Entrepreneurial spirit and a proactive, innovative approach to problem-solving.
• Curiosity and eagerness to learn.
• Passion for helping customers and teammates.
• Self-motivation, pride in work, and drive to perform at a high level.
• Ability to bring positive energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful, honest style advice.
• Develop innovative, entrepreneurial ways to improve the glasses-shopping experience.
• Lead by example as an upbeat, flexible team player.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Treat customers and colleagues with respect and help foster an inclusive culture.

Benefits

• Full-time employees: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; a 401(k) retirement savings plan; parental leave, including for non-birthing parents; short-term disability; Employee Stock Purchase Plan; Employee Assistance Program (EAP); bereavement support; optical education reimbursement; and free eyewear.
• Part-time employees: Employee Assistance Program (EAP), Employee Stock Purchase Plan, free eyewear, and paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed