Customer Service Representative - The Sono Collection
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly, helpful service and taking ownership of customer interactions. The role handles returns and exchanges, order and pickup inquiries, customer concerns, transactions, and ticketing while helping maintain inventory accuracy and protect customer information. It also promotes Nordstrom Loyalty and tools, software, and services that improve the customer and employee experience, and contributes to a positive team environment by supporting new-hire register training. Hours vary based on business needs, including evenings and weekends. The role requires continuous movement for 6–8 hours per shift and frequent handling of merchandise, including lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items and reaching to lift them above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Provide friendly service by understanding customer needs and owning interactions from start to finish, including returns, exchanges, and order and pickup inquiries.
- Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits, including 401(k)
- Paid time away/PTO accruals and holidays
- Life insurance and disability coverage options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
