Seasonal Commission Sales - Shoes - Somerset Collection

Nordstrom•Troy, MI

About The Position

Nordstrom is seeking a seasonal commission sales employee for its Shoes department at Somerset Collection. The role focuses on providing personalized customer service, footwear expertise, and a positive shopping experience that encourages customer loyalty and supports sales goals. Employees help customers find suitable footwear by understanding preferences, presenting curated selections, assisting with fit, and helping with buckling and lacing. The position involves building a personal customer base through in-store interactions, outreach, and digital tools; maintaining customer relationships through follow-up; and keeping the department ready for customers. The schedule varies according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. This is a seasonal position with variable weekly hours.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Assist customers with footwear selection and fit, including buckling and lacing.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods, and occasionally support other departments.