Seasonal Commission Sales - Home Department - Somerset Collection

Nordstrom•Troy, MI

1d•Onsite

About The Position

Nordstrom is hiring a seasonal Commission Sales employee for the Home Department at Somerset Collection. This professional sales role focuses on providing excellent customer service, building customer relationships, meeting sales goals, and creating a shopping experience that encourages customers to return. Employees are expected to contribute to Nordstrom’s service culture and work collaboratively to keep the department productive and customer-ready. The position requires a flexible schedule based on business needs, including evenings, weekends, holidays, and event shifts. Hours vary by week, and occasional support of other departments may be required. The role involves continuous movement and frequent handling of merchandise throughout shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of meeting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule that includes evenings, weekends, and peak periods, and occasionally support other departments.