Seasonal Commission Sales - Shoes - Southcenter

Nordstrom•Tukwila, WA

About The Position

This seasonal commission sales role in Shoes focuses on delivering personalized customer service, footwear expertise, and a shopping experience that encourages customer loyalty. The employee helps customers find suitable footwear through curated selections and fit assistance, while building relationships and meeting personal sales goals. The role uses Nordstrom’s 5-Point Selling Standard and follow-up practices, including the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool. The employee helps maintain a customer-ready department through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. The schedule varies according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments. This role requires sustained movement and handling merchandise throughout shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns and merchandise recovery, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Support teammates, communicate openly, contribute to a positive team environment, and help keep the department productive.
Work a flexible schedule to meet business needs, including evenings, weekends, peak periods, and holiday or event shifts.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book tool.
Occasionally support other departments as needed.