Commission Sales - Accessories - St John's Town Center

Nordstrom•Jacksonville, FL

About The Position

This is a professional commission sales role in Nordstrom’s Jewelry, Handbags, Accessories & Luggage department. The employee helps customers find accessories that suit their style and everyday needs, using product and fashion expertise to explain features, materials, craftsmanship, and brand differences. The role focuses on delivering strong customer service, building lasting relationships, and meeting personal sales goals. The employee follows Nordstrom’s 5-Point Selling Standard, develops a personal customer base through in-store interactions and digital tools, and provides confident, honest style and fit advice. Department duties include keeping merchandise stocked and customer-ready, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory. The position requires teamwork, product knowledge, comfort with digital selling tools, and flexibility to work varied hours based on business needs.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; reaching above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns and merchandise recovery, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule to meet business needs, including evenings, weekends, peak periods, and holiday or event shifts.
Provide occasional flexibility to support other departments.