Commission Sales - Accessories - St John's Town Center

Nordstrom•Jacksonville, FL

About The Position

At Nordstrom, this professional sales role contributes to the company’s service culture and reputation by providing excellent customer service, being a strong teammate, and meeting sales goals. The role involves helping customers feel good and look their best through fashion expertise, relationship-building, and genuine care. In Jewelry, Handbags, Accessories & Luggage, the employee helps customers find jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. They recommend items that suit customers’ style and lifestyle and explain product features, materials, craftsmanship, and brand differences. The schedule varies by week according to business needs and may require support for other departments. Applications are accepted on an ongoing basis.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods.
Occasionally provide support to other departments as needed.