Commission Sales - Kids' Apparel & Shoes - St John's Town Center

Nordstrom•Jacksonville, FL

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s culture and reputation by providing excellent service, working as a team, and meeting sales goals. This professional sales role offers commission earning potential and centers on helping customers feel good and look their best. In Kids Apparel & Shoes, the employee creates a fun, welcoming experience for parents, children, and gift shoppers. The role involves building rapport, advising on sizing, developing ongoing customer relationships through follow-up, and helping expecting and new parents select baby essentials, including shoes and baby gear. Employees must be able to work a flexible schedule based on business needs, including evenings, weekends, and peak periods. Hours vary by week, and occasional flexibility to support other departments may be required. The position includes continuous movement and handling merchandise, with regular lifting up to 10 pounds and occasional lifting up to 25 pounds.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of meeting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort using technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work varied hours, including evenings, weekends, holidays, and event shifts, and occasionally support other departments as needed.