Seasonal and Regular Commission Sales - Ross Park

Nordstrom • Pittsburgh, PA

4d • Onsite

About The Position

Commission Sales employees provide personalized customer service and product expertise in departments such as Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, and Jewelry, Handbags, Accessories & Luggage. They help customers find products that suit their needs and style, build customer relationships, meet sales goals, and contribute to a welcoming, productive department. Lingerie applicants should refer to the supplemental job description.

The role includes customer outreach and follow-up using Nordstrom's 2-2-2 Method, Nordy Club enrollment, and the Personal Book digital tool. Employees maintain product and trend knowledge, keep the department customer-ready, and work flexibly to support business needs. Hours vary by week and may include evenings, weekends, holidays, event shifts, and occasional support of other departments.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

• Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Offer honest, confident style and fit feedback to earn customer trust and loyalty.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
• Stay current on product knowledge and trends and serve as a trusted style resource.
• Communicate openly, contribute to a positive team environment, and help the department stay productive.
• Follow up with customers using the 2-2-2 Method, encourage Nordy Club enrollment, and use the Personal Book to make outreach personal.
• Provide department-specific product guidance, styling, sizing, fit assistance, and recommendations.
• Work a flexible schedule to meet business needs, including evenings, weekends, holidays, and peak periods; occasionally support other departments.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Education Level: No Education Listed