Seasonal and Regular Commission Sales - Ross Park

Nordstrom•Pittsburgh, PA

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Ross Park. This professional sales role focuses on providing excellent customer service, building customer relationships, and meeting personal sales goals. Employees bring product and fashion expertise, energy, and genuine care to customer interactions, helping customers find items and looks suited to their needs and lifestyle. Depending on the department, employees may help customers with women’s apparel, shoes, men’s apparel, kids’ apparel and shoes, or jewelry, handbags, accessories, and luggage. Responsibilities can include styling, fit and sizing guidance, product recommendations, explaining product features and craftsmanship, and following up with customers as new products or changing needs arise. Lingerie has a supplemental job description. Employees work in a fast-paced, high-volume retail environment and must be able to work a flexible schedule based on business needs, including evenings, weekends, holidays, and event shifts. Hours vary by week, and occasional flexibility to support other departments may be required. The role involves continuous movement and handling merchandise, including lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally. The position is commission-based. Apparel, shoes, and accessories commissions typically range from 3% to 14.5%; commission rates may vary by merchandise and location. The position may also be eligible for performance-based incentives or bonuses. Nordstrom offers benefits subject to eligibility requirements based on location, job level, classification, and length of employment.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching overhead to lift items.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide department-specific customer assistance, such as styling and fit guidance, curated product selections, sizing advice, or product education.
Work varied hours based on business needs, including evenings, weekends, holidays, and peak periods; occasionally support other departments.