Seasonal and Regular Commission Sales - Twelve Oaks Mall

Nordstrom • Novi, MI

9d • Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Twelve Oaks Mall. The role is centered on delivering excellent customer service, building customer relationships, meeting sales goals, and creating a welcoming shopping experience. Sales employees may work in Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage, helping customers select products, offering styling and fit guidance, and sharing product expertise. This is a professional sales role with commission earning potential.

Employees are expected to deliver Nordstrom's 5-Point Selling Standard, grow a personal customer base through in-store interactions and digital tools, provide honest style and fit feedback, and keep their department customer-ready. The schedule varies according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments. Physical work includes extended movement during shifts, handling merchandise, and lifting items.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

• Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Offer honest, confident style and fit feedback to build trust and customer loyalty.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
• Stay current on product knowledge and trends to serve as a trusted style resource.
• Communicate openly, contribute to a positive team environment, and help the department stay productive.
• Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
• Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.
• Provide department-specific product assistance, including apparel styling, shoe fit guidance, children's sizing and baby essentials, or recommendations on jewelry, handbags, accessories, and luggage.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical, vision, dental, life, and disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed