Seasonal & Regular Commission Sales - Natick Mall

Nordstrom•Natick, MA

1d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Natick Mall. This professional sales role focuses on delivering excellent customer service, building customer relationships, meeting sales goals, and contributing to a positive, productive team environment. Sales employees help customers feel good and look their best by offering knowledgeable, personalized fashion and product guidance. Depending on the department, employees assist customers with women’s apparel, shoes, men’s apparel, kids’ apparel and shoes, or jewelry, handbags, accessories, and luggage. They provide recommendations on fit, styling, trends, product features, materials, craftsmanship, and brands, and may assist with alterations, footwear fitting, baby essentials, or coordinated outfits. Employees work a schedule that varies according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments. The role involves continuous movement and handling merchandise. Hourly pay is listed as $15.25, with commission rates varying by merchandise category. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Provide department-specific product guidance and customer assistance, such as styling apparel, helping with footwear fit, offering kids’ sizing guidance, or recommending accessories.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods; occasionally support other departments.