Seasonal and Regular Commission Sales - Mall of America

Nordstrom•Bloomington, MN

1d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Mall of America. This professional sales role focuses on providing excellent customer service, building lasting customer relationships, meeting personal sales goals, and creating a welcoming shopping experience. Employees help customers find products and styles suited to their needs across departments including women's apparel, shoes, men's apparel, kids apparel and shoes, jewelry, handbags, accessories, and luggage. The work includes sharing product, fit, and fashion knowledge; making recommendations; and following up with customers to build loyalty and repeat business. The role also involves keeping the department customer-ready, supporting teammates, and using Nordstrom selling standards and digital tools. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head; regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set, pursue, and take accountability for personal sales goals.
Maintain a customer-ready department through stocking, re-merchandising, price markdowns, and merchandise recovery, and participate in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build ongoing customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Provide department-specific product and styling assistance, such as wardrobe building, footwear selection and fit assistance, sizing guidance, baby essentials recommendations, and advice on jewelry, accessories, and luggage.