Seasonal and Regular Commission Sales - Fashion Mall at Keystone

Nordstrom•Indianapolis, IN

11h•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Fashion Mall at Keystone. This professional sales role focuses on delivering excellent customer service, building customer relationships, providing fashion and product expertise, and meeting personal sales goals. Employees may work in Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage. Depending on the department, they help customers select and style apparel, footwear, accessories, luggage, or baby essentials; provide sizing and fit guidance; and follow up with customers about purchases and new products. Sales employees use Nordstrom's 5-Point Selling Standard—Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up—and build a personal customer base through in-store interactions, outreach, and digital tools. They help keep their department customer-ready and work collaboratively with teammates in a fast-paced, high-volume retail environment. Schedules vary with business needs and may include evenings, weekends, holidays, and event shifts, as well as occasional support for other departments. This is a commission-based position. Apparel, shoes, and accessories commissions typically range from 3% to 14.5%; the posting states that commission rates vary based on merchandise sold. The position may also be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources. Eligibility may depend on location, job level, classification, and length of employment. The work involves continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and frequent hand use. Employees handle bulky items, sometimes reaching above their heads, and regularly lift items up to 10 pounds and occasionally up to 25 pounds.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements of the role, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky items; and lifting up to 10 pounds regularly and up to 25 pounds occasionally.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in bi-annual inventory counts.
Stay current on product knowledge and fashion trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide department-specific product recommendations, styling, sizing, fitting, and customer assistance.
Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods; occasionally support other departments.