Seasonal and Regular Commission Sales - Fashion Mall at Keystone

Nordstrom • Indianapolis, IN

1d • Onsite

About The Position

Nordstrom is hiring seasonal and regular Commission Sales employees at Fashion Mall at Keystone. This professional sales role focuses on providing excellent customer service, building customer relationships, meeting personal sales goals, and creating an experience that encourages customers to return. Employees may work in a range of departments, including Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, and Jewelry, Handbags, Accessories & Luggage. Department-specific service includes providing styling and fit guidance, recommending products, explaining product features and craftsmanship, and helping customers find items suited to their needs and lifestyle.

Sales employees use Nordstrom's 5-Point Selling Standard, build a personal customer base through in-store interactions and digital tools, and follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book. They maintain current product and fashion knowledge, work toward individual sales goals, and help keep their department customer-ready. Hours vary by week according to business needs and may include evenings, weekends, holidays, events, and occasional support for other departments. The role may involve continuous movement and handling merchandise for 6–8 hours per shift, including lifting items up to 10 pounds regularly and up to 25 pounds occasionally.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped items, including reaching for and lifting items above the head.
• Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Offer honest, confident style and fit feedback to earn trust and drive customer loyalty.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
• Stay current on product knowledge and trends to serve as a trusted style resource.
• Communicate openly, contribute to a positive team environment, and help keep the department productive.
• Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
• Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods; occasionally support other departments.
• Provide department-specific product, styling, sizing, fit, and customer service assistance.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical, vision, dental, life, and disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Education Level: No Education Listed