Seasonal Commission Sales - Shoes - Fashion Mall at Keystone

Nordstrom•Indianapolis, IN

1d•Onsite

About The Position

At Nordstrom, sales employees contribute to the company’s service-focused culture by providing excellent customer service, working as a team, and meeting sales goals. The Shoes role involves helping customers find footwear through personalized service and product expertise, including understanding preferences, presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless experience. Employees build customer relationships and have the opportunity to earn commission.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward merchandise, including reaching overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Provide occasional support to other departments as needed.