About The Position

At Nordstrom, employees contribute to the company’s service culture and reputation by delivering excellent customer service, working as a team, and meeting sales goals. This professional sales role focuses on shoes and offers commission-based earning potential. The employee helps customers find suitable footwear through personalized service and product expertise, including presenting selections and assisting with fit, buckling, and lacing. The role uses fit specialists and stockroom support to serve customers in a fast-moving department. The position requires a flexible schedule based on business needs, including evenings, weekends, holidays, events, and peak periods. Hours vary by week, and occasional flexibility to support other departments may be required. The role involves continuous movement and frequent handling of merchandise. The listed hourly pay range is $13.25 to $13.25; shoe sales commission typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach with a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
  • Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

  • Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Provide honest, confident style and fit feedback to build trust and customer loyalty.
  • Set and achieve personal sales goals and remain accountable for results.
  • Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
  • Stay current on product knowledge and trends to serve as a trusted style resource.
  • Support teammates, communicate openly, contribute to a positive team environment, and help keep the department productive.
  • Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
  • Help customers select footwear, provide product expertise, and assist with fitting, buckling, and lacing.
  • Follow a flexible schedule based on business needs, including evenings, weekends, holidays, events, and peak periods; occasionally support other departments.

Benefits

  • Medical, vision, and dental coverage options
  • Retirement benefits
  • Paid time away and PTO accruals
  • Life insurance and disability insurance options
  • Merchandise discount
  • Employee Assistance Program resources
  • Holidays
  • Potential eligibility for performance-based incentives or bonuses
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